Support

Write to support@toposmatch.com. Include the email you signed in with and, if the question concerns a specific dossier, the packet id shown at the foot of that dossier. Do not include anyone’s full birth details in email — the packet id is enough for us to find everything.

01Purchases and restore

A dossier purchase is permanent and tied to your Apple ID. On a new device, sign in with the same Apple ID, open the app, and use Restore purchases on the offer screen. If a dossier you paid for does not unlock, write to us with the Apple receipt and we will fix the unlock from our side.

02Deleting data

You can delete a counterpart, an assessment, or your entire account from the app’s Position and data screen — no email required, no retention trick. Deletion removes the rows, the evidence packets and the dossiers immediately. If you cannot access the app, email privacy@toposmatch.com from your sign-in address and we will delete the account and confirm.

03Birth-time questions

If a dossier shows sections as withheld, the birth time entered was approximate or unknown and those sections depend on it. Re-running the assessment with an exact time computes the full dossier as a new assessment. A rectification assistant that narrows an unknown birth time from known life events is on the roadmap.

04Reporting a concern

If you believe the product has been used to screen employment candidates, to assess a minor, or in any way prohibited by the terms of use, write to abuse@toposmatch.com. These reports are read by a person and acted on.

05The reading itself

The dossier describes the structure of a working relationship and cites its evidence for every claim. It never predicts outcomes, and it never tells you whether to hire, marry or leave anyone. If any output you received reads otherwise, forward it to support@toposmatch.com — that is a defect, and we want it.

SUPPORT@TOPOSMATCH.COM · PRIVACY@TOPOSMATCH.COM · ABUSE@TOPOSMATCH.COM